Shipping & Delivery
Q: Does the item come with free shipping?
A: Free express shipping service is offered by all US orders. PLEASE NOTE You may incur extra shipping costs if the address is a remote location (at standard market rates). Shipping costs will be charged for orders less than the required amount, are calculated at the time of purchase
Q: How to check the status of my package?
A: Get your tracking number from order detail or your email send from us.
ALL LOGISTICS CHANNEL
Q: How long does delivery usually take?
A: In most cases, we will process your order by the next business day, and shipping time will depend on where you live.
It usually takes 2-7 business days.
Q: What countries do you ship to?
A: Currently, we only ship to the US.
We cannot deliver to the following areas:
2. American Samoa
5. Marshall Islands
6. Northern Mariana Islands
8. Puerto Rico
9. Rhode Island
10. U.S. Virgin Islands
11. Armed Forces Americas
12. Armed Forces Europe
13. Armed Forces Pacific
Thank you for your kindly understanding.
Q: I ordered more than one item. Will they all be delivered at the same time?
A: If all items are purchased on the same day, we try our best to make sure they are all delivered at the same time. Products that are purchased on different days have a lower likelihood of being delivered together.
Q: Can I change my delivery address after the product has already been shipped?
A: Unfortunately, we cannot change shipment information once the product is en route.
Q: What do I need to do when I received a product that’s different from what I ordered?
A: Please email us immediately with your order ID number and photos of the shipping label, of the SKU model number on the back of the product box, and of the product inside the box. Send all photos to firstname.lastname@example.org
Q: I didn’t receive all the products I ordered. What should I do?
A: Please email us immediately with your order ID number and photos of the shipping label, of the SKU model number on the back of the product box, and of all the products you did receive. Send all photos to email@example.com